Tour terms and conditions
Luxury Travel Japan is the trading name of C&R Travel Co., Ltd. The following booking conditions form the basis of your contract with C&R Travel Co., Ltd., (Luxury Travel Japan), a company registered in Tokyo, Japan, under company number 3-6911, with its registered office at Nansei Heights #416, 6-1-32 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan.
We undertake to make arrangements for and manage the itinerary under the Customized Tour Contract so that the Traveler may be provided with transportation, accommodation offered by accommodation facilities, and other services related to the Tour (hereinafter referred to as the “Tour Services”), in accordance with the itinerary arranged by us.
Delivery of the Customized Tour Plan Document
Upon receiving a request from a Traveler to enter into a Customized Tour Contract, we shall, unless prevented by operational or business-related circumstances, provide the Traveler with a Customized Tour Plan Document.
This document will set out the details of the customized travel plan prepared at the Traveler’s request, including the itinerary, tour services, tour price, and other terms and conditions relating to the proposed travel arrangements.
Where applicable, the Customized Tour Plan Document may also specify our handling fee for preparing the customized travel plan (hereinafter referred to as the “Planning Charge”), which may be shown as a separate component of the tour price.
Conclusion of the Tour Contract
The Customized Tour Contract shall be deemed concluded when we have accepted the Traveler’s application and have received the required Application Fee.
Delivery of the Contract Document
Where the amount of the Planning Charge has been specified in the Customized Tour Plan Document, such amount shall also be specified in the Contract Document.
The scope of the Tour Services for which we are responsible for making arrangements and managing the itinerary under the Customized Tour Contract shall be as described in the Contract Document.
Final Travel Arrangements
If it is not possible at the time the Contract Document is issued to confirm the final itinerary or the names of transportation or accommodation providers, the Contract Document shall specify, to the extent possible, the accommodation facilities and principal transportation services scheduled to be used.
We shall subsequently provide the Traveler with a document containing the confirmed travel arrangements (the “Final Travel Arrangements Document”) no later than the date specified in the Contract Document and, in any event, no later than the day immediately preceding the commencement of the Tour. If the Customized Tour Contract is concluded within seven (7) days prior to the commencement of the Tour, such document may be delivered on the commencement date of the Tour.
If the Traveler requests confirmation of the status of travel arrangements before the Final Travel Arrangements Document is issued, we shall respond to such request promptly.
Upon delivery of the Final Travel Arrangements Document, our responsibility for arranging and managing the itinerary shall be limited to the Tour Services and arrangements described therein.
Alteration of Contract Contents
The Traveler may request changes to the itinerary, Tour Services, or any other aspect of the Customized Tour Contract (collectively referred to as the “Tour Contents”). We will make reasonable efforts to accommodate such requests whenever possible.
We reserve the right to modify the itinerary, Tour Services, or any other terms of the Customized Tour Contract (collectively referred to as the “Contract Contents”) where such changes become necessary due to circumstances beyond our reasonable control. Such circumstances may include, but are not limited to, force majeure events, acts of God, war, civil unrest, suspension or cancellation of transportation or accommodation services, governmental actions or orders, changes to transportation schedules, or any other circumstances beyond our control.
Where reasonably practicable, we shall notify the Traveler in advance of any such changes and explain the reasons for them. In emergency situations or where prior notice is not possible, we may implement the necessary changes first and provide an explanation to the Traveler as soon as reasonably practicable thereafter.
Any such changes shall be made only to the extent necessary to ensure the safe and smooth operation of the Tour.
Change of Traveler
A Traveler who has entered into a Customized Tour Contract may, with our prior consent, assign his or her position under the Contract to a third party.
To obtain such consent, the Traveler must complete and submit the form designated by us together with payment of the applicable handling fee.
The assignment shall take effect upon our approval. Thereafter, the third party shall assume all rights and obligations arising under the Customized Tour Contract originally concluded by the Traveler.
Traveler’s Right to Cancel the Contract
The Traveler may cancel the Customized Tour Contract at any time by paying the applicable cancellation charges set out in Schedule I.
Where the Customized Tour Contract has been concluded as a Communication Contract, the Traveler may also cancel the Contract by payment of the applicable cancellation charges using a credit card issued by the relevant card issuer. In such cases, we may process the payment without requiring the Traveler’s signature on a charge slip or other payment authorization document.
Schedule I
Time of Cancellation (based on Japan time) | Cancellation Charge | |
(a) | If notice of cancellation is received by 21 or more days prior to the starting date of the tour | No Charge |
(b) | If the Contract is cancelled on or after the 20th day to 8th day (the 10th day in the case of a day trip) counted backward from the day immediately preceding the starting day of the Tour | 20% of the Tour Price |
(c) | If the Contract is cancelled on or after the 7th day to 2nd day counted backward from the day immediately preceding the starting day of the Tour | 60% of the Tour Price |
(d) | If the Contract is cancelled on or after one day immediately preceding the starting day of the Tour | 80% of the Tour Price |
(e) | If the Contract is cancelled on the very day when the Tour starts | 100% of the Tour Price |
Note 1:
(a) In cases other than those specified in items (b) through (e) below, where the amount of the Planning Charge has been specified in the Contract Document, the cancellation charge shall be equal to the amount of the Planning Charge.
Note 2:
The applicable cancellation charges shall be clearly stated in the Contract Document.
Tour Management and Assistance
We shall use reasonable efforts to ensure the safe and smooth operation of the Tour and, except where a Special Contract providing otherwise has been concluded with the Traveler, shall provide the following services:
If it appears that the Traveler may be unable to receive any Tour Service included in the Customized Tour Contract during the Tour, we shall take reasonable steps to enable the Traveler to receive such Tour Service as contracted.
If, despite the measures described above, it becomes necessary to alter the contents of the Tour Contract, we shall make reasonable efforts to arrange suitable alternative services.
Where changes to the itinerary are required, we shall endeavor to ensure that the revised itinerary remains as consistent as reasonably possible with the purpose and character of the original itinerary.
Where changes to the Tour Services are necessary, we shall endeavor to minimize any changes to the Contract Contents and to provide alternative services that are as close as reasonably possible to those originally planned.
Guides, Tour Escorts, and Local Representatives
Depending on the nature of the Tour, we may arrange for guides, tour escorts, drivers, local representatives, or other personnel to accompany the Traveler and provide support during the Tour.
Such personnel may perform all or part of the services described in the Customized Tour Contract and may provide additional assistance as reasonably required for the operation of the Tour.
Responsibility of Our Company
We shall be liable for any loss or damage suffered by the Traveler arising from the intentional act or negligence of our Company or any agent engaged by us in arranging or providing the Tour Services (hereinafter referred to as a “Business Agent”), provided that the Traveler notifies us of such loss or damage within two (2) years from the day following the date on which the loss or damage occurred.
We shall not be liable for any loss or damage resulting from circumstances beyond the reasonable control of our Company or any Business Agent, including but not limited to acts of God, war, civil unrest, suspension of transportation or accommodation services, governmental orders or actions, or any other force majeure event.
Notwithstanding the foregoing, in respect of loss of or damage to baggage, our liability shall be limited to JPY 150,000 per Traveler (except where such loss or damage has been caused by our intentional misconduct or gross negligence), provided that we are notified of such loss or damage within fourteen (14) days from the day following the date on which the loss or damage occurred.
Responsibility of the Traveler
If we suffer any loss or damage as a result of the Traveler’s willful misconduct or negligence, the Traveler shall compensate us for such loss or damage.
When entering into the Customized Tour Contract, the Traveler is responsible for reviewing and understanding the terms and conditions of the Contract, including the Traveler’s rights and obligations, based on the information provided by us.
If, after the commencement of the Tour, the Traveler becomes aware that any Tour Service provided differs materially from that described in the Contract Document, the Traveler shall promptly notify us, any Business Agent, or the relevant service provider so that appropriate measures may be taken.
Compensation Business Guarantee Bonds
Luxury Travel Japan / C&R Travel Co., Ltd. is a member of the All Nippon Travel Agents Association (ANTA), located at Tanaka Building 5F, 4-1-20 Toranomon, Minato-ku, Tokyo, Japan.
Travelers who enter into a travel contract with us may, in accordance with the provisions of the Travel Agency Act of Japan, be entitled to seek reimbursement from the Compensation Business Guarantee Bonds deposited by ANTA for claims arising from transactions conducted with our company, subject to the applicable statutory limits.
As a member of ANTA, we contribute to the Compensation Business Guarantee Bond system administered by ANTA in accordance with the Travel Agency Act. Accordingly, we are not required to deposit a separate Business Guarantee Bond directly with the government.