Tour Terms and Conditions
Luxury Travel Japan is a trading name of C&R Travel Co. Ltd. The following booking conditions form the basis of your contract with C&R Travel Co. Ltd. a company registered in Japan under company number 3-6911, #203 Lions Mansion Machida Morino, 1-26-14, Morino, Machida city, Tokyo 194-0022 Japan. We undertake to make arrangements and administer the itinerary under the Customized Tour Contract so that the Traveler may be provided with transport and accommodation which are offered by accommodation facilities, and other services concerning the Tour (hereinafter referred to as the “Tour Service”), according to the itinerary set by us.
Delivery of the Customized Plan Document
Upon receipt of a request from the Traveler about to subscribe to us for the Customized Tour Contract, we will deliver to the Traveler, unless prevented due to business-related reasons, the document describing the contents of our Customized Travel Plan prepared at the request of the Traveler, such as the itinerary, contents of tour service, Tour Price, and other conditions concerning the travel to be undertaken.
There are cases where we will specify in the Customized Document of the preceding Paragraph the amount of our handling charge for the Customized Travel Plan (hereinafter to be referred to as the “Planning Charge”) as a breakdown of the Tour Price.
Conclusion of the Tour Contract
The Customized Tour Contract shall be considered concluded when we have accepted the conclusion of the Contract and have received the Application Fee.
Delivery of Contract Document
We will deliver to the Traveler a document (hereinafter referred to as the “Contract Document”) with details regarding the itinerary, contents of the Tour Service, Tour Price, and other conditions of the Tour as well as matters concerning our responsibility for the Tour, promptly after the Tour Contract has been concluded.
In cases where we have specified the amount of the Planning Charge in the Plan Document prepared, we shall also specify the said amount in the Contract Document.
The scope of the Tour Service involving our responsibility to make arrangements and administer the itinerary under the Customized Tour Contract shall be based on the description of the Contract Document.
In the case that it is not possible to state the determinate itinerary or the names of transport or accommodation facilities in the Contract Document specified, we shall list on a limited basis in the Contract Document the names of facilities scheduled for accommodation and the names of transport facilities important in the Travel Plan, and we shall deliver a document with descriptions of determinate conditions (hereinafter referred to as the “Determinate Document”), after we have delivered the said Contract Document on or before the date specified in the said Contract Document but no later than the day immediately preceding the starting date of the Tour (or the starting date of the Tour in cases where subscription for the Customized Tour Contract is made on and after the 7th day counted backward from the day immediately preceding the starting date).
In the case, when an inquiry is received from the Traveler who wishes to confirm the condition of arrangements, we shall respond promptly and properly to such an inquiry. even before the delivery of the Determinate Document to the said Traveler.
In the case that the Determinate Document has been delivered, the scope of the Tour Service involving our responsibility to arrange and administer the itinerary shall be limited to the scope described in the said Determinate Document.
Alteration of Contract Contents
The Traveler may request us to change the contents of the itinerary or tour service or other contents of the Customized Tour Contract (hereinafter to be referred to as the “Tour Contents”), in which case we shall try to accommodate such requests of the Traveler as far as possible.
In case there arise such causes beyond our control as act of providence, maelstrom of war, civil commotion, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, transport service not based on our original transport plan, and other causes, and when it is considered unavoidable in order to effect the safe and smooth implementation of the Tour, we may be required to change the itinerary, contents of the Tour Service, and other contents of the Customized Tour Contract (hereinafter referred to as the “Contract Contents”) by explaining promptly to the Traveler beforehand the reasons due to the uncontrollable nature of such causes and the correlation between such causes and subsequent changes, except at the time of emergencies, in which case, when unavoidable, we shall explain to the Traveler after the changes have been made.
Change of Traveler
The Traveler who has concluded the Customized Tour Contract may assign his/her status under the said Contract to a third party, subject to our consent.
In cases where the Traveler wishes to obtain our consent as provided , the said Traveler will be required to fill in the necessary information on the form designated by us and submit it to us together with the handling fee of the designated amount.
The assignment of the status under the Contract, shall take effect when approved by us and the third party who has acquired the status under the Tour Contract. The third party shall hereafter inherit all the rights and obligations concerning the said Customized Tour Contract concluded by the Traveler.
Traveler’s Right to Cancel the Contract
The Traveler may cancel at any time the Customized Tour Contract by paying to us the cancellation charge specified in Schedule I. In the case that the said Traveler wishes to cancel the Communication Contract, we shall accept payment of the cancellation charge by using the card of the Affiliated Company without obtaining the said Traveler’s signature on the designated voucher.
Time of Cancellation (based on Japan time)
(a) If notice of cancellation is received by 21 or more days prior to the starting date of the tour
Cancellation Charge: No Charge
(b) If the Contract is cancelled on or after the 20th day to 8th day (the 10th day in the case of a day trip) counted backward from the day immediately preceding the starting day of the Tour
Cancellation Charge: 20% of the Tour Price
(c) If the Contract is cancelled on or after the 7th day to 2nd day counted backward from the day immediately preceding the starting day of the Tour
Cancellation Charge: 60% of the Tour Price
(d) If the Contract is cancelled on or after one day immediately preceding the starting day of the Tour
Cancellation Charge: 80% of the Tour Price
(e) If the Contract is cancelled on the very day when the Tour starts
Cancellation Charge: 100% of the Tour Price
Note 1: (a) In a case other than the following cases from (b) through (e) (but limited to cases where we have specified the amount of the Planning Charge in the Contract Document) Amount equal to the Planning Charge
Note 2: The amount of the cancellation charge shall clearly be specified in the Contract Document.
Administration of Itinerary
We shall make efforts to secure the safe and smooth implementation of the travel for the Traveler and to carry out the following services for the Traveler, except when we have concluded with the Traveler a Special Contract which differs from these services:
(1) In cases where it is considered that the Traveler may not be able to receive the Tour Service during the Tour, to take necessary measures to ensure that the Traveler will receive the Tour Service as specified in the Customized Tour Contract.
(2) In cases where it becomes unavoidable to alter the contents of the Tour Contract despite the measures taken as described in the preceding Paragraph, to make arrangements for alternative services. If the itinerary of the Tour is to be changed, we shall make efforts to make the alternative itinerary after the change measure up to the purport of the original itinerary. Also in cases where we are required to change the contents of the Tour Services, we shall try to minimize alterations of the Contract Contents by making the contents of the Tour Service after the change as close to the originally planned contents as possible.
Services of Tour Escorts, Etc.
There are cases where we shall ask Tour Escorts or others to accompany the Tour, depending on the contents of the Tour, and handle the services described in whole or in part or any other services which we consider necessary in connection with the said Customized Tour.
Responsibility of Our Company
We shall be responsible for compensating for the damage caused to the Traveler intentionally or negligently by us or by our agent (hereinafter referred to as the “Business Agent”) who has been engaged by us to make arrangements, but limited only to cases when notice has been given to us within two years from the day immediately following the day when the damage occurred.
In cases where the Traveler has suffered damage due to causes beyond the control of our Company or our Business Agent, such as acts of providence, maelstrom of war, civil commotion, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, and others causes, we shall not be held responsible for compensation except.
Regarding damage caused to baggage as described, notwithstanding the provision of the said Paragraph, we shall compensate the Traveler up to 150,000 as a
maximum amount per Traveler (except in cases where the damage has been caused by us intentionally or by gross negligence), only in cases where we have been notified of the damage within 14 days in the case of inland trips, counted respectively from the day immediately following the day when the damage has occurred.
Responsibility of the Traveler
In the case that we have suffered damage due to the willfulness or fault of the Traveler, the said Traveler will be required to compensate us for the damage.
When the Traveler concludes the Customized Tour Contract, the Traveler will be required to try to understand the contents of the Customized Tour Contract, such as the right and obligation of the Traveler, etc., by utilizing the information provided by us.
In order for the Traveler to smoothly receive the Tour Service described in the Contract Document after the start of the Tour, the Traveler will be required to report promptly to us, our business agent or the provider of the said Tour Service at the Touring point if and when the Traveler realizes that a Tour Service different from the Contract Document has been offered.
Compensation Business Guarantee Bonds
We are the Security Member of the All Nippon Travel Association of Travel Agents located at 5Floor Tanaka building 4-1-20 Toranomon Minatoku Tokyo.
The Traveler or the Constituent Member, who has concluded the Package Tour Contract with us, is entitled to receive reimbursement from the Compensation Business Guarantee Bonds deposited by the Association of Travel Agents which is described, up to the maximum amount of yen, in connection with the claim arising from the said transaction.
We have paid our share of the Compensation Business Guarantee Bonds to the All Nippon Travel Association of Travel Agents in accordance with the provision of the Travel Agency Law.